The majority of the time when a consumer experiences good customer service, they won’t take the time to sit down and write a positive review. But the second a customer may have one, slight issue with your service, they want to tweet, Facebook, post a review, or comment about their negative experience. However out-of-proportion their […]
Generation Y, The Global Generation, or Millennials as some might call us have become very tech-savvy. We are constantly checking our Twitter feeds or checking our Instagram and Facebook. We have become so attached to our smartphones that when people tell us to put them away for a 55 minute class, we freak out. Why […]
I had followed Mark Schaefer for a while on Twitter and read his blog before I gathered the courage to comment, tweet back and finally consult with him. Man I’m sure glad I did! Mark is a man of his word – he is one of the rare, grounded, servant-centered people in the social media […]
Have you ever been browsing the web and suddenly come across a hashtag or even a post that you hadn’t expected to find? Do you ever sway from your initial search and wander over to the other sites because of those hashtags? Fortunately for you, this situation has happened to the best of us. And […]
In today’s global market, the big question facing many businesses is how to expand internationally. The idea seems extremely simple – reach out to other cultures, and seamlessly increase business. Unfortunately, the reality is that such an idea is a much more complex goal. To successfully expand business internationally, businesses must tread carefully by […]