The majority of the time when a consumer experiences good customer service, they won’t take the time to sit down and write a positive review. But the second a customer may have one, slight issue with your service, they want to tweet, Facebook, post a review, or comment about their negative experience. However out-of-proportion their […]
I don’t know about you, but I’m having a really hard time believing the holidays are nearly upon us again. 2014 is almost over and I was just starting to get comfortable with it. I guess the expression, “time flies when you’re having fun,” is quite true. Luckily, there are still several weeks remaining in […]
I’ve been told by many social media peers that your money is in your email list. These are people who have intentionally signed up to get information from you for a myriad of reasons. No matter the reason, they clicked the sign-up button asking for more. I believe a business’ email list is extremely valuable. […]
I have a scenario for you… You follow two businesses, Joe Schmo’s and Right At ‘Em. Both are business consultant groups. You value both of their opinions. Joe Schmo’s occasionally will mess up or say something wrong, but they own up to it. Right At ‘Em will mess up too, but they cover it up […]
I will be the first to admit I HATE failure. It makes me sick. I fight hard to be successful, yet this time I failed and it’s been a hard, huge pill to swallow. Let me explain… I have a client who I really enjoy working with. They know what Twitter is and they are […]